InteliDesk Suite

Recogniti InteliDesk Suite – powerful Enterprise Collaboration Platform (ECP)

Recogniti InteliDesk Suite is an Enterprise Collaboration Platform specifically designed for the needs of the Federal Government. InteliDesk is offered as a Software-as-a-Service (SaaS) solution on a FedRAMP hosted and secured platform, or as an Appliance-based application for on-premises installation.
To meet the specific needs of your Organization, InteliDesk is also offered in several “flavors” focusing on specific needs, including InteliDesk OASS (On-line Appointment Scheduling System), InteliDesk OPM (On-line Project Management), InteliDesk ESP (Enterprise Social Platform for social collaborations, social media outreach, and performance management of social campaigns).
InteliDesk is comprised of seven tightly integrated modules:
Content and Document Management: to engage your users to author, edit, approve and publish content for use across the stakeholder communities to help people learn and explore topics relevant to them. Main capabilities include:

  • Asset Publishing
  • Check-in/Check-out
  • Comments
  • Document and Image management
  • Document Folders
  • Document Library Manager, Recent Documents
  • Document Previews
  • Knowledge Base
  • Version Tracking

Collaboration and Decision Support: to help your users crowdsource and facilitate community interaction and collaboration that supports effective decision-making, The polling system offers your organization the required capabilities to gain consensus on policies, documents, standards, topics or to weigh-in on recommendations or decisions through rating and ranking system. Main capabilities include:

  • Blogs and blog aggregation
  • Chat
  • Collaboration Sites
  • Comments Management
  • Contact Management
  • Dynamic Lists
  • Event Calendar
  • eMail
  • eMail Groups
  • iCal
  • Message Boards
  • Messages
  • Microblogs
  • Page Ratings & Flags
  • Polls and Ballots
  • Private Messaging
  • Resource Management
  • Social Office
  • Suggestion Box
  • User Directory
  • Wiki
  • Workgroup Roster

Activation Management: to help identify, understand, activate, nurture and measure stakeholders participating and help stakeholders act in context of your mission. Activation Management also include Social Media Management – collection of insight, monitoring performance, and measuring of image and reputation. Activation management can involve a new generation App Store that offers value-add, community-driven mobile applications to help your stakeholders take action. Main capabilities include:

  • Group Membership
  • Measuring Social Activity
  • Social Equity
  • Social Media Management
  • Take Action
  • Tasks and Actions

Personalization Management: to allow you to identify and understand stakeholder segments in order to help the community personalize their experience and help them more easily access the content, decision support and transactions relevant and meaningful to their personal situation and context. Main capabilities include:

  • Alerts and Announcements
  • Breadcrumbs
  • Dashboard
  • eMails and Notifications
  • My Documents
  • Subscriptions
  • Web Content

Analytics and Intelligence: to allow you to perform data analysis, scripting and modeling, as well as Big Data mining. Includes powerful semantic technology tools for information extraction, data classification and retrieval. Includes tools for supervised and unsupervised machine learning. Main capabilities include:

  • Business Analytics and Intelligence
  • DataExtract
  • InteliSearch

Customer Relationship Management (CRM): to manage the entire customer and stakeholder cycle. Complete and powerful CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual user. Your personnel gets a powerful functionality they’ll actually want to use, driving higher adoption and greater business insights. Main capabilities include:

  • Sales
  • Account Management
  • Calls Management
  • Campaigns Management
  • Case Management
  • Contacts Management
  • Contracts Management
  • Emails Organizer
  • Employee Management
  • FOIA Requests Management
  • Forecasts
  • Import/Export
  • Knowledge Organizer
  • Leads Management
  • Meetings Organizer
  • Mobile Access
  • Opportunities Management
  • Quotes
  • Revenue and Pipeline Management
  • Search
  • Tasks Management
  • Targets Management
  • Web-to-Lead Forms

General and Administrative: to enable your power users, systems administrators and technical personnel to configure InteliDesk as per the exact personalized user needs, as well as tune and monitor the “health” of the installation. Powerful and easy to use tools provide performance dashboards, allow the execution of additional code, and help identify bottlenecks and performance degradation trends before any user activities are affected. Although Recogniti InteliDesk offers a sophisticated programming interface for developers, no programming skills are required for basic website installation and administration. Main capabilities include:

  • Control Panel
  • Alfresco, Documentum, and other document library integration
  • LDAP Integration
  • Logging and Paperless ANSI Audits
  • MicroSoft Office Integration
  • Mobile Access
  • Nested Portlets
  • Permissions
  • Reporting
  • Site Map
  • Site Navigation
  • Software Catalog
  • Synchronization
  • Tags and Categories
  • User Authentication
  • User Credentials
  • Web Form Builder
  • WebDAV Integration
  • Website Tool
  • Workflow

Organizational Benefits
InteliDesk offers a modular implementation approach with no disruption of your existing operations. Our approach enables full flexibility to configure, brand, and enhance InteliDesk to your exact needs, without any restrictions. This enables your organization to maximize its investment by adapting the infrastructure to the user needs and processes instead of asking the users and processes to change to the tool’s capabilities.
InteliDesk helps organizations deliver more services via self-service functions and applications, leading to improved mission performance and reduce costs.
InteliDesk benefit your Organization in many ways:
Engagement – sharing work products, progress, news and information to help stakeholders:

  • LEARN – through participation in content authoring, editing and distribution
  • DECIDE – through participation in decision support forums, expert community engagement, open decision tools, etc., and
  • ACT – through participation to comment, ballot, schedule, as well as create new self-service transaction applications to support your mission

Communicating: Clear and concise way to explain mission delivery strategies to both internal and external stakeholders.
Balancing: Strike the right balance of self-service and organization-assisted public and external stakeholder participation capabilities.
Focusing Modernization: Helps your Organization adopt future operating capabilities mapped into the optimal service delivery methods.
Justifying Budgets and Business Cases: Using self-service vs. agency-assisted service tradeoffs help clearly articulate the cost per service interaction.
Activating the Culture: The key to long-term success for Organizations is to create a sustainable culture that embraces collaboration and “activates” the communities. Culture that focuses on early adopters looking to move forward. InteliDesk empowers the participants to leverage their collective wisdom and help the agency move from a culture of “need to know” to culture of “need to collaborate.”
Personalization – the capability to systematically identify and understand your stakeholder segments, and then to activate, nurture and measure stakeholder participation and impact in your Organization’s mission.

Technical Architecture
InteliDesk is designed to achieve 24x7x365 availability and is hosted in a highly secured US-based Tier 3/Tier 4 data center. Discover more Our technical architecture meets or exceeds all Tier 3 data center requirements for redundant capacity components, dual-powered components, multiple uplinks and fault tolerance for all components, physical security, as well as guaranteed availability of 99.982%. Our cloud infrastructure is designed and managed in alignment with regulations, standards, and best-practices including: FedRAMP, SOC 1/SSAE 16/ISAE 3402 (formerly SAS70)/SOC 2/SOC 3, DIACAP, DIARFM, FISMA, HIPAA, FIPS-140, Payment Card Industry (PCI) Data Security Standard (DSS), International Organization for Standardization (ISO) 27001, among others. Recogniti InteliDesk Software-as-a-Service (SaaS) private cloud-based architecture is shown below.